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but this week I received the dreaded COM Crash error in QBES v.16.

I followed all of thee steps and it appears to resolve the issue. Another one is to repair Microsoft Office. Last week I came across another support article that Intuit posted on this issue: The article mentions several resolutions-one of which you mentioned here. In other words, Windows attempts to run the application using settings from a previous version of Windows rather than the current version. They say that they're working together toward an immediate and permanent solution.Īnother temporary fix alternative is to use a Windows feature called the "compatibility mode." In this mode, a number of specific windows behind-the-scenes operations take on older modes of operation, rather than the current way of doing things within the operating system. The potential for programming incompatibility may be a distinct possibility since some QuickBooks Technical Support personnel are advising those seeking assistance that Intuit and Microsoft are both aware of the issues. Unlike earlier rounds of the Com Error problem, users are not reporting that the update to newer QuickBooks releases resolve the problem. Many users are reporting that none of the resolutions methods recommended, including those outlined in my earlier cited article, are helping either. That seemed to confirm Intuit technical support's contention that a Windows update was causing the problem.īut this most recent crash may be associated with other causes, because many of the problems are being encountered after users either upgraded to a different version of QuickBooks, received a QuickBooks update or even a QuickBooks critical fix (behind the scenes) update. I also mentioned that when I rolled back the Windows update, the Com Errors in QuickBooks went away.

In my most recent article titled, " The Return of Com Errors to QuickBooks Desktop," I reported that many of the instances of this error I was familiar with, especially those involving QuickBooks 2017 products, resulted after a Windows update (in late summer).